Less than 1% of Medicare patients billed for patient portal messages

Patient portal messages make up only a small percentage of the healthcare services providers bill for, a new study found. Only 0.8% of fee-for-service Medicare beneficiaries were charged for at least one patient portal message from 2020 to 2022, according to research published April 3 in Health Affairs Scholar. So-called e-visits comprised 0.9%, 0.5% and 0.5% of all evaluation and management services codes in 2020, 2021 and 2022, respectively.

Less than 1% of Medicare patients billed for patient portal messages

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Provider Strategy reports on market developments and insights related to the healthcare provider workforce. Our publication is committed to improving the healthcare professional workforce, utilization of providers, and ultimately supporting thought leadership in workforce innovation.

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